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KACE Product Support Question


managed install reasons for failure

06/15/2016 529 views

I can only see installed or not installed status, how can i find why MI  has not installed successfully on few machines?


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see this on how to turn on debugging
.https://support.software.dell.com/kb/114922

Answered 06/15/2016 by: SMal.tmcc
Red Belt


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If I recall correctly, McAfee Agent uses an MSI - although it may be wrapped in an EXE - so you can specify a verbose log for that:

    msiexec /I [path_to_and_name_of_MSI] [other command line arguments] /l*v %WinDir%\TEMP\Install_McAfee_Agent.LOG

I don't know the iBoss Agent so I can't help you with that. I can't imagine that it wouldn't have the ability to create an installation log. Check the documentation/deployment guide.

Answered 06/15/2016 by: VBScab
Red Belt

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Here I go, swinging on out on my well documented limb again but how about looking at the application's installation log? You didn't specify one? Oops!
Answered 06/15/2016 by: VBScab
Red Belt

  • Hi VBScab, Thanks

    im installing mcafee agent and IBOSS agent via managed install..

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