I set up a Managed Install for Publisher, and it is not completing. It is copying the file over and unzipping it, but the command never runs. I can manually run the command once the files have been copied over by Kace, and it installs, but the command never starts from the Managed Install. Any ideas why the command doesn't complete?
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By default Managed Installations are run using the "LocalSystem" account, so it may run as a login user but does not like when run using the SYSTEM account.

If you download pstools from Microsoft, you can use psexec.exe to test if it will run in the SYSTEM account environment.

psexec.exe /i /s cmd

In the new command prompt window change directory to \Program Files\KACE\KBOX\downloads\xxx (where xxx is the folder # of the MI)
Does the MI run in this environment?

Also when troubleshooting MI, Scripts, Patching..etc in 5.1, stop the client KBOX SMMP Management Service and add "debug=true" to the bottom of the SMMP.conf file. Now start the KBOX SMMP Management Service. Collect agent.log, debug.log..*log to review for possible errors.
Answered 12/26/2010 by: KevinG
Blue Belt

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Make sure you have the "Configure Manually" set, not the "Use Default" if it's a zip file :)
Answered 12/27/2010 by: rmeyer
Second Degree Blue Belt

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When you zipped up publisher did you zip the folder or the contents of the folder?

The kace agent needs to be able to unzip and find setup.exe (or whatever file your calling).

If you zip up the folder and not the contents the executable will be one sub folder level down.
Answered 12/27/2010 by: dchristian
Red Belt

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Thanks, that was the problem. I had the folder zipped up instead of the contents.
Answered 01/03/2011 by: WGM_Jeff
Fourth Degree Black Belt

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