KACE Product Support Question

Managed install "None of the selected machines are online"

07/11/2017 4908 views
Im new to the K1000 appliance. and have been poking around trying to get different things working.  Ive managed to get most machines in my inventory.  I am having problems in my test deployment of software.
I set up a managed install for 7zip as a test on one machine.  I keep getting this error  "None of the selected machines are online"
They are online... its the computer I'm actually access the console from.
I have read through some other suggestions and have done the following:
*Removed and reinstalled the KACE agent on the target machine
*run the kbot agent to refresh my inventory.  
K1000 picked up the inventory refresh and got the same error.
Any ideas?  am I missing something obvious? 

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Community Chosen Answer


Are you sure when installing the agent , you are pointing it

to the k1000 appliance.

check your amp.conf file in  "C:\ProgramData\Dell\KACE".

See if your  k1000 server name is correct in the weburl1......

Answered 07/12/2017 by: akmagnum
Red Belt

All Answers

Make sure under Software details that the operating system version is highlighted.
Answered 07/13/2017 by: Cooljay05
White Belt

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