I have a few hundred computers that in their notes field read "MacUtil.class: The agent is uploading invalid...blah blah blah"

We have since fixed the issue; it turns out you cannot have a "&" character in your Company- Institution name.  

However, we still have a ton of computers that read the above message.  Can I use the service desk custom rules to write a sql query to update all notes record?  Something like (pseudo sql code) this:


Update ComputerTable set Notes="" where Notes Like '%MacUtil.class: The agent is uploading invalid %'



I would feel slightly guilty assigning this task to an intern if I had to. 

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There was also a bug in the 5.3 agent that caused this to happen. 

If you don't use the Notes field for anything else with your Mac inventory, submit a ticket to support@kace.com and ask for the Mac Notes patch. 

It will clear all of the Notes fields at one time for all Macs.  To be clear, it will remove any text from the Notes field from your Mac inventory, not just that error message.

Answered 06/13/2013 by: jknox
Red Belt

  • Thanks I just sent in a request for the patch.
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