Looking for reporting on helpdesk to show each time status was changed and how long it stayed at that status.
Here is how the request came to me:
I need a new KACE report for the following:
Lable the report history of a ticket
Date ticket was submitted
Date ticket Owner was changed from Default Ticket Owner to "a person" including BTS. Sort by ticket number
Date ticket status was changed from new to "any status" and if status was changed I need each time status was changed.
I need each status change noted on report, and a calculated days for processing
This report needs to multiple request features:
BY ticket nmber
BY date range
and a all inclusive
There are no answers at this time