We have our report person attempting to use KACE to gather data and create custom reports for us. However, he keeps locking up KACE. I'm assuming it's locking up the database.

Does anyone know of a way to unlock/fix this without using the console to reboot the entire K1000 box?
0 Comments   [ - ] Hide Comments


Please log in to comment

Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.
Answer this question or Comment on this question for clarity


I think you should open a ticket with support.

Take it from somebody who writes bad queries, it shouldn't put THAT much of a hit on the box.

Is it anytime you run a report or only a certain one?
Answered 02/23/2012 by: dchristian
Red Belt

Please log in to comment
It's normally just a bad query that causes the lock up. I'll open up a ticket (once the reboot finishes).

Answered 02/23/2012 by: afincher
Purple Belt

Please log in to comment
A simple thing they can do is put a limit on their query. most of the time the performance hit is on the data stream and limiting the results can help a lot. Some tools like MySQL workbench have an implied limit.

select * from MACHINE LIMIT 1000

If you think he is locking it up then he is doing so as the R1 user. If you connect as the R1 user you can see your own processes with the command:

If hie statement is not "locked" but yours is (or the UI) is then his statement is the culprit.

If he needs help query writing he'll get more free help here then he from support as it is not the kbox that is broken in that case. If it's something that should work but should have an index or is a mysql bug then we can spot it and send him on to support.
Answered 02/23/2012 by: GillySpy
Seventh Degree Black Belt

Please log in to comment