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KACE Product Support Question


Locate if device has TPM chip on KACE?

07/20/2015 4221 views
I do not see anything under hardware for TPM chips, so is there a way to find out if a device has one from KACE?
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if it has a chip it will show under hardware

with a chip
fNbQKr.jpeg

without a chip
P2ikX7.jpeg
Answered 07/20/2015 by: SMal.tmcc
Red Belt

  • This laptop has a TPM chip in it but it is not showing up on kace.
    • check bios to see if tpm is enabled or not. Ours are enabled but not activated
    • what model of laptop?
      • This particular one is a Latitude E6420, and it is enabled and activated
0
If you create a report with the wizard and check the tpm info does it show on that report?  My lenovo's all show but none of our latitudes have the chip enabled so I cannot tell




Answered 07/21/2015 by: SMal.tmcc
Red Belt

  • This is what I see in the wizard, no TPM(i don't see any way to post a picture): http://i.imgur.com/6AKhfVW.png
    • you have to post it as an answer to add pictures. What version of k1000 are you running?
0
it is further down the list then your picture.


Answered 07/21/2015 by: SMal.tmcc
Red Belt

  • It's not there. We have Version: 6.3.113399
    • I am running 6.4 RC1. You may want to see if you can get into the 6.4 RC round 2 release
0
But i think the TPM information comes with the K1000 6.4 (also FileVault and Bitlocker are introduced as the new inventory security attributes). In the current release 6.3 there should no information about the Trusted Platform Module.
Answered 07/22/2015 by: aragorn.2003
Red Belt

  • I think you are right I am running 6.4

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