/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Lenovo X1 Carbon type 20BS blue screen when it hits KBOX

08/19/2015 2730 views
Hi everyone! I can not push or pull an image from this Lenoxo X1 Carbon to save my life! It boots into the KBOX just fine, the KBE works (brand new) and then as soon as it reaches the main menu just blue screens.  Any ideas?  Thanks!
0 Comments   [ + ] Show comments

Comments


All Answers

0
Hello,

When the system goes to a blue screen what is the item it lists as the issue, is it a storage driver??

Most of the times blue screens indicate a missing or conflict driver, usually a storage driver.
Answered 08/24/2015 by: TheAustinDave
Brown Belt

  • Hi there! It boots into the KBOX- KBOX screen comes up, it starts loading and then before it reaches the KBOX menu it blue screens with this error code: 0x0000007E
0
Thanks,

The only items I can think of would be the storage driver is giving an error, when it blue screens what is the driver it gives as the issue (iaStorA.sys perhaps).  If so then I would do a search in the \\ikbox\drivers folder for the driver and remove that one from the \drivers folder. Replace it with the one obtained from a system using a 3rd party software to back-up or harvest drivers. Just replace the single driver it has the problem with the correct replacement as KBE boot files only need network or storage drivers, anything else just takes up space and doesn't do anything for the KBE.

The second thought that comes to mind is that the BIOS needs to be updated, is the BIOS at the most recent version for that model?

TheAustinDave
Answered 08/25/2015 by: TheAustinDave
Brown Belt

  • HI there! Thank you- I will take a look at the drivers tomorrow. I did update the BIOS to the most current version and still blue screening...I will let you know how the driver fix goes. I did initially put the drivers in the drivers folder using drive harvest.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ