$last_attachment is just the file name and not the link
Is there a variable in the K1000 version 6.3 to sent the end use the attachment I attach to the ticket or at least a link to the attachment? It seems the variable $last_attachment only works in the "Comment Submitted" notification email event and even then that only sends the attachment name and size (Not helpful at all ! )
I have been playing around with all the variables and I see that when I use $ticket_history the places where there are attachments in the history it does show a full URL path to an attachment. For instance if my K1000 was helpdesk.mydomain.com and the attachment was myfile.pdf then the full history shows this:
https://helpdesk.mydomian.com/packages/hd_attachments/myfile.pdf.c4bc0b7773d4fb8f2bbfda269869e619
How do I get the link to the attachment into a email response to the end user without having to put the full history every time?
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