Software Question

Kodak i1120 smart touch app stacks the processes every time a user uses this feature, causes the machine to freeze up.

08/05/2015 1666 views
The Kodak i1120 is a simple desktop scanner widely used at our company. The smart touch app is a feature that comes with the scanner. Problem: The smart touch application stacks the processes every time a user uses this feature. So instead of the process dumping when she closes the application, it keeps the residual processe(s) and causes the machine to freeze up. I've had to show her how to go into the task manager and kill each useless and redundant process generated by this application, which is a good work around, but I'd like to know if anyone has had this issue, and if they have found a fix. I've tried reinstalling, and looked at the registry for anything, but didn't find any thing there. Not sure why it's doing this. she is the only one who is having this problem among many who use this same scanner. 
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  • Note: I've turned this into kodak to see if they know anything about this.

All Answers

What I would do as a starting point is to identify two known good machines, and do a dump of all running processes (system and user) both before starting the Kodak app and then after closing it. Repeat for problem PC. Then compare the running processes.  My guess is that there is something running on the problem machine that is preventing the other Kodak processes from closing down.  Maybe the actual app that is started by the shortcut is not closing down completely even though the screen display disappears.  (I've seen this happen in Outlook occasionally).
Also, does the app close correctly if the scanner is unplugged from the USB port before the app is closed?  Again, there might be an issue with the USB port which is preventing the app closing, especially if the scanner has a stuck button which is causing the app to get signalled that something is going on. So try a known good scanner on the problem machine also, and use a different USB port.
Answered 08/06/2015 by: EdT
Red Belt

  • Thanks! I'll definitely try your suggestions. I meant to try different USB ports, and even a cable, but completely forgot to. Much appreciated.
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