Knowledge Base articles
I frequently check the Kace Knowledge Base (http://www.kace.com/support/kb/?action=show) when researching a problem and have found that some of the articles are out of date. Most of this is caused by updated client versions that have changed file paths. Does anyone know the best way to suggest which articles need to be updated? There is a function at the bottom of each article to rate it, but it's not that the article is bad, just that it needs some corrections. It doesn't seem right to send a support request for these, but that's the only other way I know to contact those that would update the articles.
Thanks.
Thanks.
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Posted by:
GillySpy
12 years ago
Please do open a support ticket. This is the best way to get that updated and you have unlimited tickets while under maintenance.
We do have a mechanism to update them and track that work.
There will always be some that need updating, but to explain some of the delay, we expect to be migrating systems soon which changes these documents again.
We do have a mechanism to update them and track that work.
There will always be some that need updating, but to explain some of the delay, we expect to be migrating systems soon which changes these documents again.
Rating comments in this legacy AppDeploy message board thread won't reorder them,so that the conversation will remain readable.
