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Scripting Question


Keeping track of old owners of laptops

Hi All,

just wondering if there is a way to store all owners of a laptop against the asset as opposed to just the most recent one.

i.e. if we were to re-issue an asset multiple times (without rebuilding the asset), is there a way to view each of the times that asset was used? Was thinking i could show the c:\windows\user list some how but not sure if this would be searchable?


Thanks


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You can go through the audit trail for the asset and highlight when ownership changed, but again that is probably not what you want. The only thing I could think of would be to create a field in the asset that is for historic or previous owners and then create a ticket rule so that when the ownership of the asset is changed the old value i.e. last owner is added to the historic field. If that field is displayed as a Notes field then you would see an increasing list of previous owners.

2Q==

Sounds simple right, but cutting to the chase, this would be at least 3 days of consultancy time to configure this functionality, so either contact Quest consultancy to discuss or reach out to me if you are interested in taking this further #WeAreQuest

Answered 09/02/2020 by: Hobbsy
Red Belt

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