Keep on asking to install adobe

There is an URL which is realted to tax filing. When i log in to the URL and click on one of the option to launch. It shows a screen to install adobe reader. Hoever, adobe reader is part of our standard build but still it keeps showing the screen to install adobe reader. I am not able to understnad why it is not able to detect adobe reader on the machine. I am trying to use ProcMon to see whats going on, the IE is referring to "C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll".

Can anyone let me know what settings to be changes so that it detects adobe reader on the machine.


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Answers (1)

Answer Summary:
Posted by: vjaneczko 8 years ago
9th Degree Black Belt

Are they looking for a specific version of Reader?  They may be checking the version of that file or something completely different.  Give them a call and see what they say.

  • Actually when i tried looking in ProcMon, i saw that it is checking all the version of adobe like 8,9,10,11 etc. We have adobe 10.1 installed on our builds. I guess, there is some issue with AcroIEHelper.dll and AcroIEHelperShim.dll. I dnt exactly what is the functionality of these t2 dlls.

    Thanks for help. - dnmech 8 years ago
  • I am just guessing, did you try registering these dll's. If not try self registering them, I wish it reslves the issue. All The Best. - ninjaman 8 years ago
  • The issue is resolved. Actually, i opende adobe reader once and closed it. The application detected it and then it was launching fine. So, reader needs to be opned once before it can be used by my application.
    Thanks for your suggestion though. - dnmech 8 years ago
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