KACE Product Support Question

Keep Maintenance Agreements in K1000

10/05/2015 884 views
Has anyone or is it possible to keep records of maintenance agreements in the K1000 and create notifications (email) prior to expiration ?
Answer Summary:
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  • You can use the Assets module to keep records of the product along with custom fields on when agreements expires and then use either the reporting or notification modules you sent you information on them based on a schedule.
    • Thanks nshah, I'll give it a try

Answer Chosen by the Author

We use our K1 to store customer maintenance, we have a simple asset type of Support Contract created with a number of information fields. These fields include an expiry date. We then run a monthly report that tells us which accounts will expire in the next month so that we can take necessary action....simple

Answered 10/07/2015 by: Hobbsy
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