Keane Care / Active X, missing files
I'm sure this is a program that none or extremely few of you have ever heard of, but i'm at my wit's end with this...
I have tried repeatedly to package this application with Wise Package Studio and now with Software Virtualization from Altiris. After a LOT of work, i keep running into the same issue. An Active X error (429) that seems to be specific to the program and a connection to SQL.
I guess my first question is that for some reason, an entire subdirectory that is supposed to include about 30 .ocx and about 40 .dll files gets created during the install of the .msi, but is completely empty. I've checked the .msi and all the missing files are included in the install, but never show up. I'm at a complete loss to explain why...
Second, i'm pretty sure this is tied together somehow with the Active X error (which I only get after manually copying all the missing files into the directory).
Has anyone ever seen anything similar to this, or have a direction to point me in? I've hit a brick wall...
I have tried repeatedly to package this application with Wise Package Studio and now with Software Virtualization from Altiris. After a LOT of work, i keep running into the same issue. An Active X error (429) that seems to be specific to the program and a connection to SQL.
I guess my first question is that for some reason, an entire subdirectory that is supposed to include about 30 .ocx and about 40 .dll files gets created during the install of the .msi, but is completely empty. I've checked the .msi and all the missing files are included in the install, but never show up. I'm at a complete loss to explain why...
Second, i'm pretty sure this is tied together somehow with the Active X error (which I only get after manually copying all the missing files into the directory).
Has anyone ever seen anything similar to this, or have a direction to point me in? I've hit a brick wall...
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Posted by:
slb
18 years ago
Did you notice any isolations for the files that you are currently checking for in the msi?
Is there any custom action that copies the files to a different location in the msi?
HTH
Is there any custom action that copies the files to a different location in the msi?
HTH
Posted by:
rchisolm
18 years ago
nope...it's a pretty vanilla install at this point. no custom actions, etc...
Posted by:
slb
18 years ago
[:@]
Is the source a vendor supplied MSI?
Is there some MergeModules for which these files may be present?
Or if its your repackaged hope you donot have any install conditions set..[:D]
Is the source a vendor supplied MSI?
Is there some MergeModules for which these files may be present?
Or if its your repackaged hope you donot have any install conditions set..[:D]
Posted by:
rchisolm
18 years ago
i can only wish they had an MSI...we're working with health care applications here. they don't really care about how we have to get them distributed...they still think that doing an update by re-running the workstation setup on every pc is a good idea [:D]
there are numerous merge modules, but i'm not very familiar in toying with them. it uses crystal and some db ones.
there are numerous merge modules, but i'm not very familiar in toying with them. it uses crystal and some db ones.
Posted by:
rchisolm
18 years ago
not to jinx myself, but it looks like i've finally gotten this to work using Altiris Software Virtualization. Only difference this time around was opening the program and running around in it for a bit. That must have registered whatever didnt get registered in all my previous attempts...
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