12/15/2009 4550 views
Has anyone encountered a situation where machines refuse to check in (seemingly randomly - no particular model)? I've tried uninstalling and reinstalling the KBOX client, forcing an update from Computers : Detail Item page, and of course, running KBScriptrunner.exe

What would be a good list of troubleshooting steps to follow to pinpoint the problem?


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I've got a handful (20 or so) of my ~1700 clients that have the same issue. I'm assuming it's just some goofy client system issue (not KBOX related). I've had a KACE ticket in on this for a while, and so far I haven't been able to resolve the issue even with assistance from KACE.

In your case, the KB article may help.
Answered 12/15/2009 by: airwolf
Red Belt

You could run the agent debugger (updated for 5) to see if anything is "wrong" with those PCs. You have to open a ticket with support to get the debugger.
Answered 12/15/2009 by: GillySpy
7th Degree Black Belt

I've had something like that were they would not check in. It seemed to be on windows 2000 computers mostly
Answered 12/16/2009 by: kdasanmartino
Second Degree Green Belt

I've had the issue on XP and Vista clients. It's probably a .NET issue or some sort of application conflict. The problem is very rare and sporadic in our environment, so I'm attributing it to issues with the individual PCs.
Answered 12/16/2009 by: airwolf
Red Belt

Have you reinstalled the agent? Could just be a crap install....
Answered 12/22/2009 by: dtuttle
Purple Belt

In my case, I've reinstalled the agents several times using different methods.
Answered 12/28/2009 by: airwolf
Red Belt

Make sure the agent is installing using the proper protocol for your environment (SSL on or off). Make sure there are no differences between config.xml and SMMP.conf at C:\Program Files\KACE\KBOX
We found that some files were pointing to different servers, ports, or protocols.
Answered 01/08/2010 by: cblake
Red Belt