KACE Product Support Question

Kbox1000 stopped sending email when tickets are modified etc.

08/21/2012 1525 views

Put our helpdesk online this morning and for the first few hours we were getting the emails we were supposed to be getting...now we are not.  All settings are correct, as far as I can see.  The test email sending feature works as well.


Any ideas?


EDIT:  Apparently one of my counterparts could not get a user logged in, so she decided to do another LDAP import and she didn't use the correct settings.  Our Users list went from 590 to 13000 or so...I am currently restoring from yesterday's backup.

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All Answers


In those cases you really only need the new user to log into your user portal if they arent in the kbox yet. No need to do an import. As  long as they are in the area where the LDAP is looking, it should find them.


issues where LDAP won't work


1. password has changed

2. user not in the base DN location

Answered 08/22/2012 by: nshah
Red Belt

  • True, however, she stated that the user was listed in the Kace users but was unable to log in using her normal credentials. When she did the import, since she did not search the right place in LDAP, it wiped out every user's email address. Everything is fixed now, I just had to restore from the backup and recreate the tickets that were queued.

    Now, one final question, though. That user still cannot login, even with me removing her from Kace completely. We use a mix of AD and Novell Edirectory, and I did a quick check and that user is in two separate containers, whereas everyone else is only in one. Could this be the issue?
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