/build/static/layout/Breadcrumb_cap_w.png

KBOX works with MS Lync?

Does anyone know if the KBOX will work with a mainstream presence application like MS Lync? Some indication of a tech's absence when assigning support tickets...

~ David

0 Comments   [ + ] Show comments

Answers (1)

Posted by: nshah 12 years ago
Red Belt
0
To be honest, I don't think it will. They system for one doesn't integrate with anything external. Everything is based on emails and/or web interface. It can not detect if someone isn't there to assign support tickets. What it can do is build ticket rules to do a round robin approach, so as tickets get opened they get assigned to the next in line so people don't have a choice as to what ticket they get. You can also create a unique rule for each staff so when they are out they are taken out of the round robin loop until they are back from being sick or vacation...etc.
Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ