Hi All,

I've created an additional helpdesk queue within my KBOX 1000 appliance. With this queue I would like it to send an email to a certain group of people once a ticket has been created (either manually by an end-user or by an email sent to the KBOX). I've tried toying with the ticket rules and googling (new word?) with no success. Any help would be greatly appreciated!!

Thanks much!


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Please use this link as a resource. 


Answered 01/31/2013 by: mwill_27
Blue Belt

  • Seems like a broken link!
  • http://www.kace.com/support/resources/kb/article/How-To-Notify-Any-User-or-Group-by-Email-When-a-New-Help-Desk.

    That's weird, I just found the article, copied and pasted the URL and it's the same. If the link still doesn't work, go to the KACE Knowledge Base search page (http://www.kace.com/support/resources/kb/search) and search for "notify email" and it should be the first result.
  • The period at the end of the URL's caused the problems thanks for the posts.
  • This URL does not work any more, Since Quest bought KACE It sends folks to the Quest knowledge base. I can't find the article or any that make sense on setting this up. Quest does have a page "How to notify any user or group by email when a new ticket is created" but its not clear to me how this is set up.
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There are also a bunch of articles here on the Helpdeks


Answered 01/31/2013 by: nshah
Red Belt

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