Kbox agent has wrong server name.
Over this last summer we switched to Kace and ordered 500+ laptops from Dell. I used Dell’s CFI to install my own image on the laptops. I included the Kbox agent on the image Dell applied to the systems. We received the laptops and deployed them to the end users. I went into my K1100 and saw that none of the new systems were reporting in. In the end I figured out that the agent has the wrong host name. It’s pointing to the k2100 not the k1100. It’s a noob mistake, I know.
My question is what’s the best way to fix this? Reinstall via GPO or some other method? Is there a file or some registry keys I can change?
My question is what’s the best way to fix this? Reinstall via GPO or some other method? Is there a file or some registry keys I can change?
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Posted by:
cmccracken
12 years ago
You can also run amptools.exe -resetconf host=yourhost to rebuild the conf on the PCs; which could probably be scripted.
Casey
Casey
Posted by:
GillySpy
12 years ago
use a DNS pointer from k2100 to k1100. make sure names in the network settings are set correct. When all agents connect then turn off your DNS pointer. Agents will fix themselves after that.
Posted by:
GillySpy
12 years ago
True about resetconf. It may be a bit more drastic approach and only works on 5.3 agents
Posted by:
ronfalkoff
10 years ago
runas /user:Domain\(account with administrative rights)
(password)
net stop AMPAgent
cd "C:\Program Files (x86)\Dell\KACE"
AMPTools.exe -resetconf host=(K1000 hostname)
net start AMPAgent
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