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KACE Version 11.1 not able to reset patch retries at the device level or patch detail and reset from patch catalog seems to lock up. is this a bug? retry button is greyed out

KACE Version 11.1 not able to reset patch retries at the device level or patch detail and reset from patch catalog seems to lock up. is this a bug? retry button is greyed out


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Answers (5)

Answer Summary:
Posted by: KevinG 2 months ago
Red Belt
1

You should still be able to reset from the Patch Detail page. This issue will be addressed in future release.


Comments:
  • Reset tries is also greyed out for me on the patch detail page. Security › Patch Management › Patch Detail. A few machines failed for the Print Spool Vuln. and we need this patched asap. - welcometothe 1 month ago
Posted by: bbarnard 2 months ago
White Belt
0
Quest indicates that this is being worked on under defect K1-31900. I am also unable to reset tries from the Device -> Security -> Patching Detect/Deploy status or the Patch Detail screen.
Posted by: ajones88 1 month ago
Senior White Belt
0
Same issue here, tried marking the patch as inactive then active again. Seemed to work since the deploy count wen back to 0, but as soon as I went to apply the patch the count updated to 3 deploy tries again.
Posted by: ajones88 1 month ago
Senior White Belt
0
Same issue here, tried marking the patch as inactive then active again. Seemed to work since the deploy count wen back to 0, but as soon as I went to apply the patch the count updated to 3 deploy tries again.
Posted by: erbizz 1 month ago
White Belt
0

I managed to get around this by increasing the maximum deploy attempts in the patch schedule.

 
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