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KACE Product Support Question


Kace Ticket Notifications

12/08/2016 2035 views
I would like to set up a notification rule where if I assign a ticket to a specific technician their supervisor would receive an email letting them know that technician has a new ticket assigned to them?
I know Kace has the cc list but this for categories and not a specific person.
Thank you
2 Comments   [ + ] Show comments

Comments

  • You should be able to do this with the rules wizard. Have you tried?
  • You'll need some way of storing and updating the technician-supervisor relationship. You can use LDAP labels and/or scheduled user imports to accomplish this ASSUMING the information exists in your directory.

All Answers

1
Maybe you're looking for something like that?
http://www.itninja.com/question/dell-k1000-service-desk-ticket-rule-send-mail-to-new-owner
Answered 12/13/2016 by: svmay
Red Belt

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