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KACE Product Support Question


KACE SMA Agent Upgrade to 7.2

09/05/2017 1852 views
We are seeing device behaviour for a number of customers when upgrading the agent from 7.1 to 7.2 whereby every client upgraded by the SMA is insisting on requiring a reboot, are any other customers seeing this issue and do you have the issue logged with KACE support?

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this is a known limitation in a few environments. The solution will be the 8.0 (or not updating to 7.2) if one of these two environmental settings are done:
1. the agent reboots if a MSI was installed with /noreboot before and/or patching is running
2. metering is enabled (disabling metering should be sufficient, but not 100% sure)
Answered 09/06/2017 by: Nico_K
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