KACE Product Support Question
Kace SMA 8.1 Inventory
I have about 20 agents that are connecting but not being inventoried. I don't see a pattern; all my agents are in the same subnet as my SMA, all get DHCP addresses and it's a mix of desktops and laptops. I have deleted some old assets (after exporting), and I reduced the asset history from 12 months to 6 months.
I went to one of the computers and ran the "runkbot 4 0" command. It appeared to succeed, but the computer detail in the web console still shows "Agent has been asked for updated inventory information" an hour later. The Windows CI/Inventory log under Logs in the console is not clickable (this is true even for computers where inventory is working properly).
I can take a look at some of the wayward machines when the users are done working. What should I check?