KACE Product Support Question
KACE Service Desk - Processes - Any (good) way to manage which child tickets are created?
So I would like to use a Process in Service Desk for when we have new hires and need to have a number of tasks completed setting them up. Now, not all employees need all of the tasks.
I am trying to have my cake and eat it too by having all of the child tickets with all of the tasks available, but is there a way during the creation of a process ticket to disable some of the unneeded child tickets?