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KACE Product Support Question


KACE Service Desk - Allowing users to email the ticketing system

11/20/2019 158 views

I know that this is supposed to be easy HOWEVER our administrative office has turned it into somewhat of a nightmare. We don't have access to the admin portal of Office 365 and because of what our domain suffix ends with we aren't able to get KACE integrated with our emails AND we can't set up a POP3 account via O365 either because of the lack of admin privilege. Granted, outgoing emails from KACE to the user work fine given the same suffix, just not vice versa. This is apparently an issue specific to O365 from what I was told.


Is there anything we can do to allow users to submit tickets via email that don't include changing our domain suffix or using O365's admin portal?

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We have a rule setup on our main helpdesk@ address that redirects messages to helpdesk@kace (the email address for the queue). We are also using O365 and it hasn't been an issue for us.

Answered 11/21/2019 by: chucksteel
Red Belt