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KACE Product Support Question


KACE Remote Site Appliance times out on KBE ISO memdisk loading

08/27/2015 2701 views
Let me preface this by saying my RSA is not the ideal hardware---its an old workstation with a bottom of the barrel Dell PERC RAID card, with 4 1TB drives in a RAID5 array. However, using similarly cheap (actually cheaper) hardware at home, I've seen some pretty impressive read rates from the array; furthermore, the network is not saturated (at least hypothetically speaking)---the RSA reports only 500mbps total throughput. 

Anyway, after choosing a KBE, it starts to load the kbe00xx.iso. It gets about halfway across the screen with dots then stops. This only occurs when attempting to boot more than 5 PCs. We dont have this problem with our main K2200; we can successfully boot up to 30 PCs without issue, though it does get slow, it never STOPS. With the RSA, it just stops and never continues. 

Any suggestions?


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There are several things regarding performance for Virtual machines you may want to check.

First the minimum CPU is 2GHz  and the minimum ram is 4GB  and these should be dedicated not from a shared pool.
see : http://documents.software.dell.com/k2000-systems-deployment-appliance/3.7.1/administrator-guide/about-the-remote-site-appliance/remote-site-appliance-setup-requirements

The NIC defined for your virtual machine should be E1000 ( not flex, or vmx3, etc). Network issues are very common when using anything else.  see : https://support.software.dell.com/k2000-systems-deployment-appliance/kb/111351

Then you should ensure the VM is on the latest "hardware" supported by your vm software and that the latest VMtools has been installed.   see: https://support.software.dell.com/k2000-systems-deployment-appliance/kb/114575

Lastly make sure the disk for the VM is thick not thin provisioned.
I hope this helps.
Answered 09/07/2015 by: genfoch01
Orange Senior Belt

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