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KACE Product Support Question


Kace Provisioning SUCCESSFUL msg but don´t Install

11/18/2016 818 views
When trying to push the agent to client computers with Provisioning, the 3 steps show msg SUCCESSFUL but the agent don´t install in computers.

[11/18/16 08:43:00 AM] Iniciar provisionamento...
  [11/18/16 08:43:00 AM] Execução de provisionamento da plataforma Windows. 

  ETAPA 1: CONECTAR TCP/SSH - BEM-SUCEDIDO

  [11/18/16 08:43:25 AM] Execução das comunicações remotas:

      Inicialização de RPC
      Conexão ao ADMIN$
      Cópia de arquivo de serviço
      Desconexão do ADMIN$
      Conexão ao IPC$

  ETAPA 2: AUTENTICAÇÃO - BEM-SUCEDIDO

      Abertura de pipe para serviço
      IN: pipe_open(\KBRemoteService, 7790178)
      Envio de comandos
      Commands: //k1000.xxxxx.com/client/agent_provisioning/windows_platform/agent_msi_provision.bat k1000.xxxxx.com client ampagent-6.4.519-x86_172.30.1.xxx.msi k1000.xxxx.com
      Envio de credenciais de logon
      Login: xxxxxx\administrator
      OpenService - NT_STATUS_OK
      StopService - NT_STATUS_OK
      DeleteService - NT_STATUS_OK
      CloseServiceHandle - NT_STATUS_OK
      CloseSCMHandle - NT_STATUS_OK
      Conexão ao ADMIN$
      Exclusão de arquivo de serviço
      Desconexão do ADMIN$

  ETAPA 3: SCRIPT/PROVISIONAMENTO PUSH - BEM-SUCEDIDO

  [11/18/16 08:43:25 AM] Fim das comunicações remotas. 
  [11/18/16 08:43:25 AM] Fim da execução de provisionamento.


2 Comments   [ + ] Show comments

Comments

  • What is on the client after provisioning? Is the service installed and running? Are the program files present?
  • Hi:

    Check program files x86, let us know if you see any trace of the agent, inside the Dell\KACE folder

    Do you have UAC enabled? (disable it)

    Check if the machines are able to access the K1´s Samba Share? (try by name, if it fails by IP)

    Make sure File and Printer sharing is enabled

    Make sure this is the very first time we are trying to provision the agent to this PC

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