Best Practices Question
KACE Process - How to handle Parent Ticket?
It seems everybody is using processes to handle the onboarding of users so that is what I'm trying to setup.
I'm struggling on how to handle the initial parent ticket that is created. My first thought is the Parent ticket would be step 1 of the workflow, however since if the parent ticket is closed all the child tickets are closed this doesn't work.
So here is a simplified view of our workflow
- HR approves the hire
- Licensing verifies correct active license
- IT sets up accounts
What I want is 1 and 2 to be created as soon as the process is submitted. Then step 3 and on will be created after 1 and 2 have been completed. It seems the only way to accomplish this is step 1 and 2 need to be stage 1 child tickets and step 3 a stage 2 child ticket. So where would I create the actual parent ticket?