KACE Product Support Question
KACE Patching: Detect Status Does Not Match Installed Updates
08/11/2015 3939 views
We have created a report, which lists Active patches of Critical Severity where Detect Status begins with Not (e.g., the patch is not installed on the respective devices.) The results of the report are confirmed by browsing the Patch Management Catalog, where missing patches are listed, so the report works fine.
The problem being, we are noticing the detect process is identifying patches to be missing, but under Installed Updates on the respective machine, it lists the patch as installed.
Does anyone know what the detect process is integrating to determine if a patch is installed or not?
We have found, if you uninstall the patch from the devices control panel and update the system using Windows Update, subsequent detect scans will recognize that the patch is installed.
Any information/insight on this issue would be greatly appreciated.