KACE Product Support

Success with the primary admin account, although upon creating new admin accounts and attempting to provision new machines I am met with the result below.  Any input on why new admin accounts wouldn't be able to provision new agent installs?

  [09/10/14 04:40:29 PM] Executing Windows platform provisioning.

  [09/10/14 04:40:29 PM] Probing tcp ports for accessibility.

  [09/10/14 04:40:29 PM] Port 139 [netbios-ssn] open

  [09/10/14 04:40:29 PM] Port 445 [microsoft-ds] open


  STEP 1: CONNECT TCP/SSH - SUCCESSFUL


  [09/10/14 04:42:39 PM] Executing remote communications:


      Initializing RPC

      Connecting to ADMIN$

      Copying service file

      Disconnecting ADMIN$

      Connecting to IPC$


  STEP 2: AUTHENTICATION - SUCCESSFUL


      Opening pipe to service

      Sending commands

      Sending login credentials

      Begin agent_msi_provision.bat processing.

      Detected 64-bit platform.

      Executing MSI installer.

      

      C:\Windows\TEMP>start /wait msiexec.exe /qn /l*v C:\Windows\TEMP\ampmsi.log /i \\kbox16\client\agent_provisioning\windows_platform\ampagent-6.0.1079-x86.msi HOST=kbox16

      ......

      C:\Windows\TEMP>echo off

      MSI Info: [ERROR_INSTALL_FAILURE] A fatal error occurred during installation.

      Access is denied.

      K1000 Agent is not installed.

      AMP is not connected.

      ERROR: The system was unable to find the specified registry key or value.

      KUID value not written by MSI installer.

      End agent_msi_provision.bat processing.

      Removing service (Exit code: 0)

      Connecting to ADMIN$

      Deleting service file

      Disconnecting ADMIN$


  STEP 3: PUSH SCRIPT\PROVISIONING - FAILED


  [09/10/14 04:42:39 PM] End of remote communications.

  [09/10/14 04:42:39 PM] End provisioning run.