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Kace K1000 Service Desk - Monthly Help Desk Ticket Report

Good Day Everyone,

   I have a K1000 at my place of employment. I am need of a SQL script that will generate a report. This report will generate the list of monthly closed tickets per owner. At the end of the list is a statement that says "(Owner) is has closed (number)% of their tickets. (Owner) is currently is or not meeting threshold".  

I already have a report that lists the closed tickets per owner.  But it would nice if I can generate a statement at the end of the report that shows 

1) number of open tickets
2) number of closed tickets
3) percentage of closed tickets

Thanks
Steve

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Answers (1)

Posted by: chucksteel 4 years ago
Red Belt
0
The KACE reporting engine doesn't have that functionality. If you need a report in this format then you will need to invest in a more powerful reporting tool like Crystal Reports.

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