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KACE Product Support Question


Kace k1000 Service Desk bug In Progress Status

03/30/2017 1082 views
Since going to version 7.1 our work flow processes will not close the parent ticket.  All the child tickets close but the status of the parent ticket stays as In Progress. When you go into the parent ticket there is no status to be able to close the ticket. 
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Log this with support!!! 
Answered 03/31/2017 by: Hobbsy
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