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KACE Product Support Question


KACE K1000 - How does Dell Update Catalog work?

06/30/2020 75 views

I've been using Kace K1000 for a couple of years, but have never used the "Dell Updates" section. However, we're discussing pushing out drivers via KACE so I started looking into it. Currently, under All Packages, the Dell Update Catalog only shows 38 updates, and they seem to be for a bunch of random stuff that doesn't pertain to our environment. I set up a Detect schedule and ran it (twice) on my machine yesterday to see if this would trigger the catalog to pull down more updates, but it did not. Is there a way to get more, relevant drivers in this catalog?

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The issue may be related to the exact Model that the Detect schedule was run on.
The Dell Updates Catalog (pulled in and used by the KACE SMA) only contains updates for the "Enterprise Client" business class models on the list found here: Dell Updates Catalog Supported Models.  Is your test machine one of the models listed?

Additionally, The Dell Catalog files will only contain the latest version available for the compatible systems, so any previous version will not be listed in the catalog.

Also, the SMA will need to be able to reach out to "downloads.dell.com" to be able to retrieve the update packages.  You can take a look at the "Settings > Logs > K1000 Log" after refreshing the catalog (Security > Dell Updates > Update Subscription > Refresh Now) and if there are any new files downloaded you will see an entry in the log similar to:

[Wed Jul 1 8:17:58 CDT 2020] [notice] K1000 fetching http://downloads.dell.com/FOLDER03918257M/1/5130A07_64Bit.exe

with a similar entry for each package that is being downloaded.

Answered 07/01/2020 by: Moncus
Senior Purple Belt

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