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KACE Product Support Question


Kace K1000 Email Token Question - Including Ticket Summary

11/04/2016 1769 views
All,

Looking to use a token to include the original summary within an updated ticket. I only see option detailing things such as the last comment, ticket history X (where X equals the last number of comments in a ticket).

Does anyone know if this is possible?
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They might not have created the variable when they added that field. Have you submitted a ticket to support?
Answered 11/07/2016 by: chucksteel
Red Belt

  • I have not - I just wanted to make sure I was not missing anything. It seems as if within all of those tokens they would have included the original issue somewhere.
    • Here is what they replied with:
      To answer your token question, unfortunately, we do not have a token available to display the summary of a ticket.
      The only token available are the ones listed in the solution article: https://support.quest.com/k1000-systems-management-appliance/kb/180793
      If you would like this to be included in a future release version, I'll recommend you submit a feature request via the UserVoice Portal.
      You can access the UserVoice Portal Via the link: https://kace.uservoice.com/forums/82699-k1000

      Well, that stinks.

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