KACE Product Support Question
KACE K1000 Dell Update not doing BIOS
01/09/2015 4762 views
I'm having issues with the Dell Update option on the KACE K1000. When doing a detect and deploy task it will happily point out that certain Dell drivers etc. need updating and shows what the recommended update is.
It will go through the deploy and on the face of it completes without issue. When you run a detect task it will show that the BIOS has not been updated and it still shows the recommended update.
Initially I thought it was down to the BIOS having a password set but even after taking that off it still did not update. So I decided to try this on a machine that has recently been wiped and rebuilt. So no security has been set on anything. But it also does the same. It'll update all the other things that the Dell Update sees but fails on the BIOS.
KACE support haven't proved overly useful as yet and pointed me at KB 111277 on how to do it via a script when there is a BIOS password. I followed this - but left out the password parameter (As there is none) - and it did update the BIOS. BUT, I would need to do this for every BIOS update there is when the Dell Update function should be doing it for us.
Has anyone seen this before? Am I doing something wrong?
Any help is appreciated.
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