KACE Product Support Question

KACE K1000- Attach a file to a "new ticket created" auto resply email

01/13/2015 3024 views


Is it possible to add an attachment to the automated KACE support desk response for a newly created ticket? We would like to distribute a pdf form to all users who email to a certain KACE queue. We need to use KACE to track the ticket status.

Thank you

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All Answers

I don't think you can do an attachment but if you have a network location (or website) you can post that file to you can always link to it.

You can also use the Knowledge Base to host the article and then link to the KB article.
Answered 01/14/2015 by: h2opolo25
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