KACE imaging - no usb ports at imaging menu

Trying to image a Dell 7040 with Windows 7, using PXE.  The USB ports become disabled at the Windows splash screen just before the KACE imaging menu appears.  I already have the dell-winpe3-a18 and kace-winpe3-k00 drivers.  I created a custom\7040 folder in \\*k2000*\drivers\kbe_windows_x64 and added the chipset, input, communication and security drivers from the Dell Win7 7040 cab file, along with the existing network and storage drivers.  Re-cached the drivers on the K2000, created a Windows 7 KBE, and the USB ports are still disabled. 

I already checked the Dell site for a possible BIOS update, but the 7040 I'm working on already has the latest BIOS version - 1.2.1. 

Please advise.

3 Comments   [ + ] Show comments
  • I noticed that the Dell Optiplex 7040 has USB 2.0 and 3.0 ports on it. I'm linking a webpage that shows where the ports are located at. Are you plugging into the USB 2.0 or 3.0 ports?

    http://www.dell.com/us/business/p/optiplex-7040-desktop/pd - KACE_Irwin 4 years ago
  • Yup, i have that information. I've plugged the keyboard and mouse into all ports, 2.0 and 3.0. I have a Dell laser mouse plugged in, I actually watch the laser shut off at the Windows splash screen, just before the 'main menu' imaging screen pops up. - Redden71 4 years ago
  • How would I install the CAB file to the kbe? I am having this exact same issue. Also, do I need to download Windows 10 Drivers in the Driver Feed? - ZCSJfisher 4 years ago

Answers (1)

Posted by: SMal.tmcc 4 years ago
Red Belt
I am using WinPE 5 and have added this pack to the KBE WinPE10.0-Drivers-A01-6XFM6.CAB (14.92 MB).  I am able to use any of the ports without problems.  Maybe you should look at updating to PE10, it will work just fine with win 7 images.

for win pe3 try downloading and adding this pack from this driver set 7040-win7-A03-RT9RV.CAB (1006.2 MB) from http://www.dell.com/support/home/us/en/04/product-support/product/optiplex-7040-desktop/drivers?os=w764

you can also try backing up the drivers in \\*k2000*\drivers\kbe_windows_x64 and deleting everything from that structure then put just the 7040 drivers in there.

  • So if i use PE10, should I still use Windows AIK for the media manager when creating the boot environment? - Redden71 4 years ago
    • no update to the win10 adk

      https://msdn.microsoft.com/en-us/windows/hardware/dn913721(v=vs.8.5).aspx - SMal.tmcc 4 years ago
  • Double Post- to make sure SMal.tmcc sees this.
    How would I install the CAB file to the kbe? I am having this exact same issue. Also, do I need to download Windows 10 Drivers in the Driver Feed? - ZCSJfisher 4 years ago
    • expand the cab with 7zip and copy the files to \\k2000\drivers\kbe_windows_x64. And you will have to setup the driver feed for the OS to get the files. the other directory only covers the KBE drivers - SMal.tmcc 4 years ago
      • even if we are still using Windows 7 images? - ZCSJfisher 4 years ago
      • you can use pe3,4 or 5 with win 7. I recommend getting to pe5, better driver base. Then set up the driver feed for win7 7040 drivers. - SMal.tmcc 4 years ago

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