/build/static/layout/Breadcrumb_cap_w.png

KACE imaging - no usb ports at imaging menu

Trying to image a Dell 7040 with Windows 7, using PXE.  The USB ports become disabled at the Windows splash screen just before the KACE imaging menu appears.  I already have the dell-winpe3-a18 and kace-winpe3-k00 drivers.  I created a custom\7040 folder in \\*k2000*\drivers\kbe_windows_x64 and added the chipset, input, communication and security drivers from the Dell Win7 7040 cab file, along with the existing network and storage drivers.  Re-cached the drivers on the K2000, created a Windows 7 KBE, and the USB ports are still disabled. 

I already checked the Dell site for a possible BIOS update, but the 7040 I'm working on already has the latest BIOS version - 1.2.1. 

Please advise.


3 Comments   [ + ] Show comments
  • I noticed that the Dell Optiplex 7040 has USB 2.0 and 3.0 ports on it. I'm linking a webpage that shows where the ports are located at. Are you plugging into the USB 2.0 or 3.0 ports?

    http://www.dell.com/us/business/p/optiplex-7040-desktop/pd - KACE_Irwin 4 years ago
  • Yup, i have that information. I've plugged the keyboard and mouse into all ports, 2.0 and 3.0. I have a Dell laser mouse plugged in, I actually watch the laser shut off at the Windows splash screen, just before the 'main menu' imaging screen pops up. - Redden71 4 years ago
  • How would I install the CAB file to the kbe? I am having this exact same issue. Also, do I need to download Windows 10 Drivers in the Driver Feed? - ZCSJfisher 4 years ago

Answers (1)

Posted by: SMal.tmcc 4 years ago
Red Belt
0
I am using WinPE 5 and have added this pack to the KBE WinPE10.0-Drivers-A01-6XFM6.CAB (14.92 MB).  I am able to use any of the ports without problems.  Maybe you should look at updating to PE10, it will work just fine with win 7 images.

for win pe3 try downloading and adding this pack from this driver set 7040-win7-A03-RT9RV.CAB (1006.2 MB) from http://www.dell.com/support/home/us/en/04/product-support/product/optiplex-7040-desktop/drivers?os=w764

you can also try backing up the drivers in \\*k2000*\drivers\kbe_windows_x64 and deleting everything from that structure then put just the 7040 drivers in there.


Comments:
  • So if i use PE10, should I still use Windows AIK for the media manager when creating the boot environment? - Redden71 4 years ago
    • no update to the win10 adk

      https://msdn.microsoft.com/en-us/windows/hardware/dn913721(v=vs.8.5).aspx - SMal.tmcc 4 years ago
  • Double Post- to make sure SMal.tmcc sees this.
    How would I install the CAB file to the kbe? I am having this exact same issue. Also, do I need to download Windows 10 Drivers in the Driver Feed? - ZCSJfisher 4 years ago
    • expand the cab with 7zip and copy the files to \\k2000\drivers\kbe_windows_x64. And you will have to setup the driver feed for the OS to get the files. the other directory only covers the KBE drivers - SMal.tmcc 4 years ago
      • even if we are still using Windows 7 images? - ZCSJfisher 4 years ago
      • you can use pe3,4 or 5 with win 7. I recommend getting to pe5, better driver base. Then set up the driver feed for win7 7040 drivers. - SMal.tmcc 4 years ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ