Kace: How to add a new Help Desk tech's username to be a Owner

Been searching but I haven't found an answer yet. I have a new HD tech and I need to add his Kace username to be a "Owner" so tickets can be assigned to him. What's the steps????

1 Comment   [ + ] Show comment
  • Great...I was close by no cigar...Thanks! - jechols 4 years ago

Answers (1)

Posted by: MAXintosh 4 years ago
Senior Purple Belt
Hello jechols,

Go to: Settings->Users->Find your User->Manage Associated Labels

Then add the label that is the owner of the queue. Voila! 

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