Been searching but I haven't found an answer yet. I have a new HD tech and I need to add his Kace username to be a "Owner" so tickets can be assigned to him. What's the steps????
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  • Great...I was close by no cigar...Thanks!
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Hello jechols,

Go to: Settings->Users->Find your User->Manage Associated Labels

Then add the label that is the owner of the queue. Voila! 
Answered 09/27/2016 by: MAXintosh
Senior Purple Belt

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