Kace Go Update Causing Problems with Service Desk
08/28/2018 1134 views
So I have noticed that when our mobile devices updated to the latest Kace Go App, that we are having some problems with the service desk. We are unable to change the assigned technician to a ticket as well as some other various permissions issues in the App. Everything works just fine on the browser, but the latest version of the app seems to have a few things to work through. I put in a ticket with support and they stated this was a new bug that was discovered in the latest version of the app that applied to versions 8.1 ( which we currently are on) and 9.0 . Just seeing if anyone else has heard any updates on this. My technicians love the app and live by being able to use it to update tickets while out on locations.
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