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KACE Product Support Question


Kace does not download Managed Install .exe file

03/18/2015 4826 views

I am attempting to deploy Adobe Reader 11.0.10 via a managed install. I have properly matched the software file to the software record. My managed install is enabled, and i have selected (2) machines for testing purposes. Within the software record I have selected the supported operating system.


When my test machines are prompted to install via the popup from Kace, I noticed that the process is too quick, all three notifications show within seconds of each other. I have located C:\ProgramData\Dell\KACE\downloads on my test machine. There is a folder that has been automatically created, but the Adobe reader 11.0.10 .exe file has not been downloaded. 


My question is, how exactly do I get Kace to download the file to the client test machine? 
We are using a K1000 environment. Current Server Version: 6.2.109330 
We are not in an Active Directory environment. 
Thank you all for your assistance. 


(Edit: Formatting and added pictures.
2 Comments   [ + ] Show comments

Comments

  • Do you have replication share in place ??
    If file is big, it will take some time to download. Also see what log files says about download .
  • Dear "Cwing" please checkout log file at "C:\ProgramData\Dell\KACE\user\KAgent.txt" for error report.

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