KACE Product Support Question
Kace Default View
09/30/2015 1629 views
I'd like to make all techs have a default view of not only their open tickets but all of the unassigned tickets in their queue.
Joe is a network team member and his queue is the "Network Ops" queue. He has 5 tickets he is working on currently and there are 2 unassigned tickets.
Is there a way for him to sign into KACE and have his default view be his open tickets, and all of the unassigned tickets in Network Ops? (should see a total of 7 tickets in his view)