/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Kace Default View

09/30/2015 1629 views
I'd like to make all techs have a default view of not only their open tickets but all of the unassigned tickets in their queue.
For example:
Joe is a network team member and his queue is the "Network Ops" queue.  He has 5 tickets he is working on currently and there are 2 unassigned tickets.

Is there a way for him to sign into KACE and have his default view be his open tickets, and all of the unassigned tickets in Network Ops?  (should see a total of 7 tickets in his view)
0 Comments   [ + ] Show comments

Comments


All Answers

1
One of the default views in the View By menu should be that view. If you use the adminui then this link should pull up that view:
https://kace/adminui/ticket_list.php?BY_TYPE_TICKETS=mine_andunassigned&QUEUE_ID=0
This will show tickets for all queues (QUEUE_ID=0). To show just a specific queue change the URL to the correct queue ID.

Answered 10/01/2015 by: chucksteel
Red Belt

  • Awesome! I never even saw that link. But my users don't have the admin login view. How do I give my standard users this view?
    • There is probably a similar view in the User UI, just login with /userui instead of /user and you can get the URL for it.
      • There is - Ill look for how to set it as the default for everyone unless you want to tell me :)

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ