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KACE Product Support Question


Kace Agent crashing systematically every 3-4 hours

07/19/2017 2867 views
Hello,
Since we migrate the K1000 appliance to version 7.x we are stack to Agent 6.4.522, becouse all the agent from version 7, including the latest 7.2.101, are crashing with the following error:

Faulting application name: runkbot.exe, version: 7.2.10.0, time stamp: 0x5935bf09
Faulting module name: runkbot.exe, version: 7.2.10.0, time stamp: 0x5935bf09
Exception code: 0xc0000005
Fault offset: 0x0023c6c5
Faulting process id: 0x1fe8
Faulting application start time: 0x01d30057ff7a0317
Faulting application path: C:\Program Files (x86)\Dell\KACE\runkbot.exe
Faulting module path: C:\Program Files (x86)\Dell\KACE\runkbot.exe
Report Id: 3e527fd8-6c4b-11e7-bc20-000c29665a72

For this reason 99% of our agents are still based on 6.4.522, we were hoping to see the problem fixed in the latest 7.2.101, because we are aware that from 8.0 the agent 6.4.522 will not be able to communicate with the K1000.

Is anyone else experiencing the same issues with version 7 of agent?

Thanks,
Attilio.
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Community Chosen Answer

1

There have been several issues with upgrading agents to version 7 recently.
Mine was from 6.xxx to 7.xxx. Had to get in touch with support. In my case, after enabling the upgrade of the agent from the appliance, suddenly all the machines in the inventory went offline.
That would be your best option. Get in touch with support.

Eventually this is the link that kace support gave to me on how to use
"amptools retrust"  , which was what solved my problem.
You need to sign in.... or create an account.
https://support.quest.com/kb/127898
 


Answered 07/19/2017 by: akmagnum
Red Belt

All Answers

0
Please see the following KB for information on how to resolve your issue
https://support.quest.com/kace-systems-management-appliance/kb/229652


Answered 07/23/2017 by: KevinG
4th Degree Black Belt

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