For this reason 99% of our agents are still based on 6.4.522, we were hoping to see the problem fixed in the latest 7.2.101, because we are aware that from 8.0 the agent 6.4.522 will not be able to communicate with the K1000.
Is anyone else experiencing the same issues with version 7 of agent?
There have been several issues with upgrading agents to version 7 recently. Mine was from 6.xxx to 7.xxx. Had to get in touch with support. In my case, after enabling the upgrade of the agent from the appliance, suddenly all the machines in the inventory went offline. That would be your best option. Get in touch with support.
Eventually this is the link that kace support gave to me on how to use "amptools retrust" , which was what solved my problem. You need to sign in.... or create an account. https://support.quest.com/kb/127898
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