Software Deployment Question
KACE agent 9.0.181 error on Surface Pro
Hello and Happy New Year,
I attempted to have a Surface Pro check in KACE after manually installing the agent, and the device will still not check in, and I've getting an odd (to me) error. I've uninstalled and resintalled several times. KACE discovers the Surface with the Discovery tool as an unmanaged device - even with the manually installed agent. Provisioning did not work for me. Can anyone help me?
I get the following notification in Event Viewer:
Log Name: Application
Date: 1/2/2020 3:39:48 PM
Event ID: 0
Task Category: None
The description for Event ID 0 from source AMPWatchDog cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
KWatchdogService in ServiceWorkerThread
<Provider Name="AMPWatchDog" />
<TimeCreated SystemTime="2020-01-02T20:39:48.207641700Z" />
<Data>KWatchdogService in ServiceWorkerThread</Data>
Answer Chosen by the Author
The version of Windows 10 on the Surface Pro is 1903. There is a compatibility issue with this version of Win10 and KACE agent versions below 10.0.
The hotfix from the following KB was installed and resolved the issue.