As of right now I'm using the default email notification from kace: http://www.kace.com/support/resources/kb/solutiondetail?sol=SOL111222 and I'm not too familiar with SQL and I'd like to know if it all it would be possible to add more fields into the email so that when it's sent the ticket doesn't need to be looked at over and over, or if the sender wants to confirm a ticket they can simply check the email.

above is the fields that I'm referring to,

I'd like the email that's sent to look something like this. But seeing as the fields that I've used in this example don't exist it sends them as if they are just regular text.

If at all possible to add the fields into the SQL to automatically flood the provided information from the ticket, it would be amazing to know. I'm sure it's something simple. Even so, thank you very much for your time to read this and if you help me with a solution.
Answer Summary:
0 Comments   [ - ] Hide Comments


Please log in to comment

Answer this question or Comment on this question for clarity


You can include any of your custom values in a ticket email notification by using the below format, just change the '1' to the custom number in the ticket queue that you want to use.

These will list either the content (the value), or the name of the field (the label).  See page 34 in the K1000 Service Desk Administrator Guide.

Here's what I use in one of my own ticket queues for 'Email on Events':

Answered 08/05/2014 by: jwaltersnsm
Purple Belt

  • thank you very much!
Please log in to comment