KACE Product Support Question

KACE SMA 7.0 - SD Overdue Report

08/31/2017 861 views
I'm looking for some assistance on creating weekly and monthly report identifying any open tickets that's overdue.  

We have a SLA set for each queue but do not have alerts enabled for SLA's yet. 

Has anyone one created a report like this or can suggest a way to do this without enabling "email on past due" 
0 Comments   [ + ] Show comments


  • This content is currently hidden from public view.
    Reason: Removed by member request For more information, visit our FAQ's.

All Answers

Have you tried using the report wizard? We don't use SLAs and rarely due dates in our queues so I can't test effectively.
Answered 09/01/2017 by: chucksteel
Red Belt

  • My original post refereed to the wrong version, we're still at v7.0

    From that version, i have not found anything within the wizard to help me with this. There's a due date, but no way to report on if its out of date or over due.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ