KACE Product Support Question
KACE SMA 7.0 - SD Overdue Report
08/31/2017 861 views
I'm looking for some assistance on creating weekly and monthly report identifying any open tickets that's overdue.
We have a SLA set for each queue but do not have alerts enabled for SLA's yet.
Has anyone one created a report like this or can suggest a way to do this without enabling "email on past due"