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KACE Product Support Question


KACE SMA 7.0 - SD Overdue Report

08/31/2017 861 views
I'm looking for some assistance on creating weekly and monthly report identifying any open tickets that's overdue.  

We have a SLA set for each queue but do not have alerts enabled for SLA's yet. 

Has anyone one created a report like this or can suggest a way to do this without enabling "email on past due" 
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Have you tried using the report wizard? We don't use SLAs and rarely due dates in our queues so I can't test effectively.
Answered 09/01/2017 by: chucksteel
Red Belt

  • My original post refereed to the wrong version, we're still at v7.0

    From that version, i have not found anything within the wizard to help me with this. There's a due date, but no way to report on if its out of date or over due.

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