KACE Product Support Question
Kace 7.0 Column Alignment (Service Desk Tickets)
Hello Fellow Ninjas,
I have upgraded my test environment to 7.0 to test before upgrading production. As some of you have mentioned it moved my fields around in the service desk tickets. Specifically the Submitter, Asset, and device. I used the ticket layout field settings page to try and reset the fields back to a third column (show below), and it works in on the “edit form owner” view. However on the “input form owner” view those boxes remain on the bottom of the ticket. I’m at a loss, any ideas?
“edit form owner” view