Systems Management Question

KACE 2000 image issues

10/11/2012 2787 views

hello all-


just check whats your best practices on capture image to dell pcs. reason i am asking i have been having issues with a couple dell 790 and 990 images. last month i deploy one image to 40 790 computers now i have one pc came back because of hard drive failure replace the hard drive now the pc refuse to take the previous image .  what am i doing wrong here. any help would be greatly appreciated.



0 Comments   [ + ] Show comments


Community Chosen Answer


If the old one was not an Advanced format and the new is would cause an issue.(look for the AF logo on the label) You would need to add the drivers.

Answered 10/11/2012 by: SMal.tmcc
Red Belt

All Answers


What do you mean "refuse to take the previous image"? Does it show some form of error message? Is this new hard drive different from the original in a way that may require a change of driver?

Answered 10/11/2012 by: Ben M
9th Degree Black Belt

  • the image deploy sucessfully but when i try to boot the system i am getthing error message that i need to repair when i try to repair system just goes in a loop
    the harddrive is different from the original would that cause an issue

If the machines are all identical specs, maybe it's a different hardware issue than the hard drive.  Sounds like hardware from what you describe if everything else is identical.

Answered 10/12/2012 by: nheyne
Red Belt

  • the hardware the same but what do you guys do when you have 2 different hardware how to push an image to that machine
  • sysprep and have all the needed drivers in the image

I have the same problem. We have 60 notebooks (Lat2120 all identical) and for some reason about 6 of them will not take an image and come up with boot or hdd errors. The image works fine on 90% of the notebooks, but these few just won't.

Answered 10/15/2012 by: mikeroscope@gmail.com
White Belt

  • try swapping the hdd between one that works and one that does not and see if the problem stays with the pc or the hdd
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ