I have very little scripting experience but looking to create notifications when a ticket is assigned to a department group. I'm changing our support model processĀ from assigning tickets to "individuals" to "groups". Once assigned to the group, I only want individual assigned to that group to receive email notifications for new tickets or changed groups. I currently only utilize one Kace queue and looking to keep it one queue if possible. Can anyone share if they have scripted this out before? Much appreciated!
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  • Sweet, let me give it a run. Thanks!
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Take a look at the question and answer here:  http://www.itninja.com/question/email-ticket-owners-label-on-new-unassigned-ticket

That should get you going.

Answered 08/16/2016 by: grayematter
Fifth Degree Black Belt

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