KACE Product Support

I have been fighting this issue for 2 weeks now. Trying to get an updated KBE created/uploaded using the SDA Media Manager tool. Using newest version available to us which is 9.3.39.9 downloaded recently from our K2000 appliance.

I have tried from my physical computer running Windows 11 Enterprise 24H2 with Windows Defender Firewall disabled completely and our AV product disabled completely. I have also tried from a freshly-created Windows 11 Enterprise 24H2 VM with Windows Defender Firewall disabled completely and no AV installed at all. I also manually disabled all portions of the built-in Windows AV software. On both machines, I have downloaded and installed the latest Windows ADK and WinPE add-on for it.

I can ping our SDA successfully in the "General Settings" tab in SDA Media Manager, and the Samba share password is verified as being correct. Below is the content of my most recent attempts from within the freshly-created VM, as I saw that is the recommended method to create new KBEs. I have never had this much trouble before. Disabling Windows Defender firewall has always allowed this to work previously. Is this just not compatible with Windows 11 24H2 yet? From the errors, it seems like it is just failing to create directories or files in the C:\Users\admin\AppData\Local\Temp location, but I verified the user account is a local admin and has full control in that folder. Any help would be greatly appreciated as this is holding up deployment of some new machines for us.

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[3/24/2025 9:41:06 AM]:
[3/24/2025 9:41:06 AM]: ======================
[3/24/2025 9:41:06 AM]: Media Manager version 9.3.39.9 Starting
[3/24/2025 9:41:06 AM]: Initialize Windows Kits Path
[3/24/2025 9:41:06 AM]: Loading default values
[3/24/2025 9:41:06 AM]: Loading settings from registry
[3/24/2025 9:41:06 AM]: Media Manager registry keys don't exist, loading default values
[3/24/2025 9:41:06 AM]: Windows Theme is set to: 1
[3/24/2025 9:41:06 AM]: Does DCCTK or Command | Configure Exist on machine
[3/24/2025 9:41:06 AM]: DCCTK nor Command | Configure were not found on this system.
[3/24/2025 9:41:06 AM]: WinPE Version: 11
[3/24/2025 9:41:06 AM]: Build: Unknown
[3/24/2025 9:41:06 AM]: WAIK/WADK Path: C:\Program Files (x86)\Windows Kits\10
[3/24/2025 9:43:48 AM]: Server compatibility passed
[3/24/2025 9:43:50 AM]: Validating KBE Settings
[3/24/2025 9:43:51 AM]: Creating directories to build KBE
[3/24/2025 9:43:51 AM]: KBE will be construced in the following directory: "C:\Users\admin\AppData\Local\Temp\lx2xe3ms.qyf
[3/24/2025 9:43:52 AM]: Exception creating KBE: System.IO.IOException: Element not found.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileSystemEnumerableIterator`1.AddSearchableDirsToStack(SearchData localSearchData)
   at System.IO.FileSystemEnumerableIterator`1.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption)
   at kmediamanagerwin.KSystem.GetDirectorySizeMB(String p)
   at kmediamanagerwin.frmMediaManager.StartWinPEBuild(Object sender, EventArgs e)
[3/24/2025 9:44:25 AM]: Server compatibility passed
[3/24/2025 9:44:26 AM]: Validating KBE Settings
[3/24/2025 9:44:27 AM]: Creating directories to build KBE
[3/24/2025 9:44:27 AM]: KBE will be construced in the following directory: "C:\Users\admin\AppData\Local\Temp\xhigscxj.pfn
[3/24/2025 9:44:28 AM]: Exception creating KBE: System.IO.IOException: Element not found.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileSystemEnumerableIterator`1.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption)
   at kmediamanagerwin.KSystem.GetDirectorySizeMB(String p)
   at kmediamanagerwin.frmMediaManager.StartWinPEBuild(Object sender, EventArgs e)
[3/24/2025 9:44:57 AM]: Saving settings to registry
[3/24/2025 9:45:52 AM]:
[3/24/2025 9:45:52 AM]: ======================
[3/24/2025 9:45:52 AM]: Media Manager version 9.3.39.9 Starting
[3/24/2025 9:45:52 AM]: Initialize Windows Kits Path
[3/24/2025 9:45:52 AM]: Loading default values
[3/24/2025 9:45:52 AM]: Loading settings from registry
[3/24/2025 9:45:52 AM]: Does DCCTK or Command | Configure Exist on machine
[3/24/2025 9:45:52 AM]: DCCTK nor Command | Configure were not found on this system.
[3/24/2025 9:45:52 AM]: WinPE Version: 11
[3/24/2025 9:45:52 AM]: Build: Unknown
[3/24/2025 9:45:52 AM]: WAIK/WADK Path: C:\Program Files (x86)\Windows Kits\10
[3/24/2025 9:46:10 AM]: Server compatibility passed
[3/24/2025 9:46:12 AM]: Validating KBE Settings
[3/24/2025 9:46:13 AM]: Creating directories to build KBE
[3/24/2025 9:46:13 AM]: KBE will be construced in the following directory: "C:\Users\admin\AppData\Local\Temp\4eaogvbx.zdr
[3/24/2025 9:46:13 AM]: Exception creating KBE: System.IO.IOException: Element not found.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileSystemEnumerableIterator`1.AddSearchableDirsToStack(SearchData localSearchData)
   at System.IO.FileSystemEnumerableIterator`1.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption)
   at kmediamanagerwin.KSystem.GetDirectorySizeMB(String p)
   at kmediamanagerwin.frmMediaManager.StartWinPEBuild(Object sender, EventArgs e)
[3/24/2025 9:50:43 AM]: Saving settings to registry
[3/24/2025 9:53:21 AM]:
[3/24/2025 9:53:21 AM]: ======================
[3/24/2025 9:53:21 AM]: Media Manager version 9.3.39.9 Starting
[3/24/2025 9:53:21 AM]: Initialize Windows Kits Path
[3/24/2025 9:53:21 AM]: Loading default values
[3/24/2025 9:53:21 AM]: Loading settings from registry
[3/24/2025 9:53:21 AM]: Does DCCTK or Command | Configure Exist on machine
[3/24/2025 9:53:21 AM]: DCCTK nor Command | Configure were not found on this system.
[3/24/2025 9:53:21 AM]: WinPE Version: 11
[3/24/2025 9:53:21 AM]: Build: Unknown
[3/24/2025 9:53:21 AM]: WAIK/WADK Path: C:\Program Files (x86)\Windows Kits\10
[3/24/2025 9:53:38 AM]: Server compatibility passed
[3/24/2025 9:53:39 AM]: Validating KBE Settings
[3/24/2025 9:53:40 AM]: Creating directories to build KBE
[3/24/2025 9:53:40 AM]: KBE will be construced in the following directory: "C:\Users\admin\AppData\Local\Temp\wk0s5hcw.xxc
[3/24/2025 9:53:40 AM]: Exception creating KBE: System.IO.IOException: Element not found.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileSystemEnumerableIterator`1.CommonInit()
   at System.IO.FileSystemEnumerableIterator`1..ctor(String path, String originalUserPath, String searchPattern, SearchOption searchOption, SearchResultHandler`1 resultHandler, Boolean checkHost)
   at System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption)
   at kmediamanagerwin.KSystem.GetDirectorySizeMB(String p)
   at kmediamanagerwin.frmMediaManager.StartWinPEBuild(Object sender, EventArgs e)